Bluewell Peptides Privacy Policy

Bluewell Peptides is committed to protecting your privacy and handling your personal data with transparency and care. This policy explains how we collect, use, and safeguard your information when you use our website.

1. Who We Are

We are Bluewell Peptides, a UK-based supplier of research-use-only peptides. This privacy policy applies to all visitors and customers of our website: www.bluewellpeptides.com

2. What Information We Collect

We may collect and process the following personal data:

• Your name, email address, billing and delivery address, and phone number

• Your order and payment information (handled securely by third-party processors)

• Device and browser data (IP address, operating system, browser type)

• Analytics data via tools like Google Analytics

• Any information you voluntarily submit via contact forms or email

We do not store payment card details on our servers.

3. How We Use Your Information

We use your information to:

• Process and deliver your orders

• Provide customer support and respond to inquiries

• Improve our website and services

• Detect and prevent fraud or misuse

• Send marketing emails (only if you opt in)

Your personal data is never sold or rented. It is only shared with trusted providers when necessary to complete your order or deliver services.

4. Legal Grounds for Processing

We process your data lawfully under the following bases:

• Fulfilling a contract (e.g. processing your order)

• Your consent (e.g. for marketing communications)

• Legal obligations (e.g. tax and accounting records)

• Legitimate interests (e.g. improving our services or protecting against fraud)

5. Cookies and Tracking

We use cookies to:

• Keep track of your shopping cart

• Save your preferences for future visits

• Analyse website traffic and usage

You can control cookie settings in your browser. For more details, see our Cookie Policy.

6. Who We Share Your Data With

We may share your data with:

• Payment processors like Stripe or Klarna

• Delivery partners like Royal Mail or DPD

• Analytics and site performance tools

• Customer support and email platforms

All third-party services are GDPR-compliant and required to protect your data.

7. Data Security

We take security seriously. Your data is protected using:

• SSL encryption

• Secure UK-based hosting

• Access limited to authorised personnel

• No storage of payment card details

Despite these safeguards, no online transmission can be guaranteed 100% secure.

8. Your Rights

You have the right to:

• Access your personal data

• Correct or update your information

• Request data deletion (where legally permitted)

• Withdraw consent to marketing

• Object to or restrict processing in certain cases

To exercise your rights, contact us at support@bluewellpeptides.com

9. Data Retention

We retain your data only as long as needed:

• Order and account records: up to 6 years for legal reasons

• Marketing data: until you unsubscribe

• Analytics: in line with tool provider policies

10. International Transfers

Some service providers may process your data outside the UK/EEA. In such cases, we ensure appropriate safeguards are in place (e.g. standard contractual clauses) to protect your data.

11. External Links

Our website may include links to third-party sites. We are not responsible for their privacy practices.

12. Policy Changes

We may update this policy from time to time. Any changes will be reflected on this page.

Contact Us

If you have any questions about this policy or how we use your data, please contact:

support@bluewellpeptides.com

Effective date: 24 August 2022